A plain-English walkthrough — booking types, payments, deposits, privacy, and the answers to the questions everyone asks.
Whether you're booking an appointment or running the chair, here's the shape of it.
Both flows go through the same provider — the difference is timing, deposit size, and how long they have to confirm.
No surprises. Every step is shown in-app before you confirm.
When you confirm a request, payment is authorized so the time can be reserved and the provider knows you're serious.
If they accept, the booking is confirmed. If they decline or never accept, you're not charged at all.
After the appointment is completed, the full amount is charged — your deposit is part of that total.
Crown takes a flat 8% from each booking total. The rest goes straight to the provider through Stripe Express. Pricing is always shown in-app before anyone confirms.
After a provider has accepted, what you're charged depends on when you cancel.
You only pay the deposit. The rest is not charged.
You'll be charged the full booking amount.
You're not charged anything — full release.
The request expires and you're not charged.
Crown is built so providers can show their work publicly without leaking where they actually work.
A booking and payments platform that connects clients with independent beauty professionals — barbers, braiders, nail techs, lash artists, stylists, and more.
No — providers are independent professionals running their own businesses. Crown handles discovery, scheduling, payments, and safety tooling so they can focus on the work.
Instant is for near-term availability — it often includes a small rush fee and uses a higher deposit (50%). Scheduled is for picking a future time slot with a smaller deposit (20%) and no rush fee.
The deposit reserves the time, reduces no-shows, and lets providers confidently accept your request. It's part of your total — not an extra fee.
You'll always see the exact amount before confirming.
After the appointment is completed — usually that same evening.
Requests have an acceptance countdown. If it expires or the provider declines, you won't be charged — just try a different time or provider.
You can cancel anytime. If the booking has already been accepted, what you're charged depends on the grace window — deposit only inside it, full amount outside. Rescheduling is usually easiest by cancelling and rebooking at the right time.
You're not charged anything. Full release.
Only after the provider accepts your booking — and only while it's active. Before that, you'll see a general area but not a precise address.
No. Reviews are only allowed after a completed appointment, so the ratings you see come from real customers.
Providers connect their payout info through Stripe Express. Payouts run automatically once a booking is completed. Payout eligibility requires completed setup and platform approval.
Providers must finish all profile details, complete payout setup, and pass review before appearing live. If you're stuck, reach out to support and we'll help unblock you.
Use the in-app report options to submit a bug report or report a provider. It takes about 30 seconds and goes directly to our team.
Two minutes to sign up. Free forever for the basics.