Terms of Service

Section 01Our Services

Crown is a marketplace that connects customers with independent beauty and personal-care professionals ("Providers") for on-location and scheduled appointments. Crown facilitates discovery, booking, messaging, and payment processing but does not provide services itself. Providers are independent contractors, not employees, partners, or agents of the Company.

Availability

Some features may be unavailable in certain locations and may change without notice. You are responsible for complying with all laws applicable to your use of the Services and any services you receive or provide.

Eligibility

Accounts are for adults 18+ only. Minors may receive services only if booked and paid for by a parent or legal guardian where permitted by law.

Payments

Payments are processed by Stripe, Inc. ("Stripe"). We accept major debit/credit cards (Visa, Mastercard, American Express, Discover) and, where available, Apple Pay and Google Pay — each via Stripe. We do not store full card numbers; Stripe processes and stores payment information on our behalf.

Unless stated otherwise, prices and charges are in U.S. Dollars (USD). Your bank may apply conversion rates or fees. Deposits, cancellations, no-shows, adjustments, and refunds are governed by the policies shown at booking or in-app. We may suspend or cancel bookings for suspected fraud, payment failure, or policy violations. Provider payouts are made through Stripe Connect and are subject to Stripe's terms.

Section 02Intellectual property rights

Our IP

We own or license all intellectual property rights in the Services, including software, code, databases, functionality, designs, text, photographs, graphics, audio/video, and trademarks/service marks (collectively, the "Content" and the "Marks"). Content and Marks are provided "AS IS" for your personal, non-commercial use or internal business purpose.

License to you

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to (a) access the Services and (b) download or print a copy of Content you properly access for your personal, non-commercial or internal business use. Except as expressly permitted, you may not copy, reproduce, aggregate, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license, or otherwise exploit any Content or Marks. Any breach of this Section terminates your right to use the Services.

Section 03User representations

By using the Services, you represent and warrant that:

• You are at least 18 and have legal capacity;
• You will comply with these Terms and applicable law;
• You will not access the Services through automated or non-human means;
• Your use is not for any illegal or unauthorized purpose; and
• All information you provide is true, accurate, current, and complete.

We may suspend or terminate your account for false, inaccurate, or incomplete information.

Section 04Prohibited activities

You agree not to:

• Use the Services for any illegal, fraudulent, harmful, unsafe, or deceptive purpose.
• Impersonate others; misrepresent identity, age, licensing, or affiliation.
• Harass, threaten, or discriminate; post obscene, hateful, or defamatory content.
• Infringe intellectual-property, privacy, or publicity rights.
• Scrape, crawl, harvest, or data-mine, or use bots/automation without consent.
• Reverse engineer, decompile, or interfere with security or access controls.
• Bypass fees or arrange off-platform transactions to avoid charges.
• Spam or send unauthorized advertisements or messages.
• Share or sell accounts; create multiple accounts to game ratings, deposits, or policies; submit fake reviews.
• Abuse chargebacks or disputes in bad faith.
• Collect, store, or disclose others' personal data without consent; doxxing.
• Spoof location or otherwise deceive.
• Upload viruses, malware, or content that disrupts networks or the Services.
• Frame or link to the Services in a way that misrepresents affiliation.

Provider-specific prohibitions

• Offer or perform illegal or unlicensed services, or services requiring a license you do not hold.
• Perform services on minors without required parental consent or where prohibited.
• Provide services in unsafe or unauthorized locations or in violation of health/safety rules.
• Circumvent Crown payouts or accept off-platform payment for platform bookings.
• Repeatedly no-show or materially misrepresent services, pricing, or timing.

Customer-specific prohibitions

• No-show or cancel contrary to stated policies; request illegal or unsafe services; permit unaccompanied minors where not permitted.

We may remove content, suspend accounts, or cancel bookings for violations and may report suspected illegal activity to authorities.

Section 05User generated contributions

The Services may allow you to upload, post, or share content (e.g., photos, portfolio images, service descriptions, ratings, reviews, messages) ("Contributions"). You are solely responsible for your Contributions and for obtaining all necessary rights and permissions. Your Contributions must not be illegal, harassing, hateful, defamatory, obscene, abusive, discriminatory, threatening, infringing, deceptive, or misleading.

Section 06Contribution license

You retain ownership of your Contributions. By submitting Contributions, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, adapt, publish, translate, display, and distribute such Contributions for the limited purpose of operating, improving, marketing, and providing the Services, including displaying portfolios and reviews.

You may delete Contributions; some copies may persist in backups for a limited time. We may, but are not obligated to, monitor or remove Contributions.

Section 07Services management

We reserve the right (but not the obligation) to:

• Monitor the Services for violations;
• Take legal action for illegal or unauthorized use;
• Refuse, restrict, or disable access to any part of the Services;
• Remove or disable files or content that are excessive or burdensome; and
• Otherwise manage the Services to protect our rights and facilitate proper operation.

Section 08Term and termination

These Terms remain in effect while you use the Services. We may suspend or terminate your account or access at any time for any reason, including violations, fraud, or chargeback abuse. Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive (including payment obligations, dispute resolution, IP, indemnities, and limitations of liability) will survive termination.

Section 09Modifications and interruptions

We may change, modify, or remove the contents of the Services at any time without notice. We are not liable to you or any third party for modification, price change, suspension, or discontinuance. We do not guarantee the Services will be available at all times. Downtime, maintenance, or network issues may occur. We are not liable for any loss resulting from your inability to access the Services.

Section 10Governing law

These Legal Terms are governed by the laws of the State of Delaware, excluding its conflicts-of-law rules.

Section 11Dispute resolution

Informal resolution

Before filing a claim, the parties will attempt in good faith to resolve any dispute by emailing admin@crownapp.io and allowing 30 days for a response.

Binding arbitration; class action waiver

Except for (a) individual claims in small-claims court or (b) requests for injunctive relief, disputes will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The seat of arbitration is Delaware; the language is English. The arbitrator may award any relief available in court. Disputes must be brought only on an individual basis. Class, collective, or representative actions are not permitted.

Venue for non-arbitrable claims

For claims not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware, and waive any objection to venue, including forum non conveniens. Jury trial is waived.

Opt-out

You may opt out of arbitration within 30 days of first accepting these Terms by emailing admin@crownapp.io with subject "Arbitration Opt-Out" and your account details.

Section 12Corrections

Information on the Services may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct or update information at any time without notice.

Section 13Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT DEFECTS WILL BE CORRECTED.

Section 14Limitations of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, LOST PROFITS/REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF US $100 OR THE AMOUNT YOU PAID TO US FOR THE SERVICE AT ISSUE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS — THESE MAY NOT APPLY TO YOU.

Section 15Indemnification

You agree to defend, indemnify, and hold us harmless (including our affiliates, officers, directors, employees, and agents) from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Services;
• Your Contributions;
• Your violation of these Terms or law;
• Your interaction with Providers or customers; or
• Your infringement of third-party rights.

Section 16User data

We will maintain certain data that you transmit for the purpose of operating the Services and managing performance (e.g., bookings, messages, receipts). You are responsible for all data you submit and for backing up your data. Our Privacy Policy explains how we collect, use, and share information.

Transactional SMS

By creating an account, you agree we may send transactional text messages (verification codes, booking updates, receipts). Msg & data rates may apply. Reply STOP to opt out of non-essential messages; HELP for help.

Section 17Electronic communications, transactions, and signatures

By using the Services, sending us emails/texts, and completing online forms, you consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirements for written communications.

Section 18Miscellaneous

These Terms constitute the entire agreement between you and us regarding the Services. Our failure to enforce any right is not a waiver. If any provision is held unlawful or unenforceable, the remaining provisions remain in effect. We may assign our rights and obligations; you may not assign without our consent. There is no joint venture, partnership, employment, or agency relationship between you and us. We may provide required notices by posting to the Services or emailing admin@crownapp.io.

Section 19Contact us

Section 20DMCA notice

We respect intellectual property rights. If you believe content on the Services infringes your copyright, please send a notice including:

• Your physical or electronic signature;
• Identification of the copyrighted work;
• Identification of the infringing material and its location;
• Your contact information;
• A statement of good-faith belief that use is not authorized; and
• A statement, under penalty of perjury, that the information is accurate and you are the copyright owner or authorized agent.

Send notices to admin@crownapp.io or by mail to 1111B S Governors Ave STE 34423, Dover, DE 19904, US. Upon receipt, we may remove or disable access and notify the user. We may terminate repeat infringers.